Just updated Jomsocial, and I am now getting the following on the login page:

'); } else { w.jQuery( d.body ).append('
'); } } }( window, document ));

You can see the problem here: cannection.ca/network

Please advise how to fix this ASAP.

Thanks.

Can't login either. Get this error when I try:


The requested page can't be found.

An error has occurred while processing your request.

You may not be able to visit this page because of:

an out-of-date bookmark/favourite
a mistyped address
a search engine that has an out-of-date listing for this site
you have no access to this page

You may wish to search the site or visit the home page.

Search this site
0

Home Page

If difficulties persist, please contact the System Administrator of this site and report the error below.

0 Unterminated String: '"�'

NOT IDEAL!!!

I need to know how to fix this ASAP. Thanks. Already cleared cache.

Also, my site is LIVE and active. I cannot uninstall and reinstall. I will NOT be rebuilding from scratch. I would prefer not to provide third party access to anyone.

PLEASE ADVISE AS SOON AS POSSIBLE HOW TO FIX THIS ERROR WITH YOUR COMPONENT!!!!!!!!!!!!!!!!!

Okay, just disabled chat in config in the Jomsocial backend, and that fixed the problem. HOWEVER, that indicates that there is something WRONG with your chat feature - a feature that I would like to use.

So please advise how to make that work. Since it is part of the paid package. Thanks.

Now getting THIS too.

'; html += ''; html += '
' + json.name + '
'; html += '
'; } $form = $mod.find('input[type=hidden][name=q]').closest('form'); $form.find('input').val( keyword ); $viewall.off('click', 'a').on('click', 'a', function() { $form[0].submit(); }); $btn = $viewall.find('a'); $btn.html( $btn.data('lang').replace( '%1$s', json.length ) ); $loading.before( html ); $viewall.show(); $dropdown.show(); } } }); } function toggleDd() { $dd.removeClass('joms-dropdown-r joms-dropdown-t'); setTimeout(function() { var winWidth = window.innerWidth, winHeight = window.innerHeight, offset, width, height, className = []; if ( $dd.is(':visible') ) { offset = $dd.offset(); width = $dd.width(); height = $dd.height(); if ( offset.left + width > winWidth ) { className.push('joms-dropdown-r'); } if ( offset.top + height > winHeight ) { className.push('joms-dropdown-t'); } if ( className.length ) { $dd.addClass( className.join(' ') ); } } }); } var timer = setInterval(function() { if ( window.jQuery ) { clearInterval( timer ); init(); } }, 1000 ); })();


SERIOUSLY? Is this REALLY an UPDATE? Seems quite shitty to me.

Actually, all the other links on my network are now also broken, so basically, your upgrade has screwed everything up.

Thanks a bunch. I need to know IMMEDIATELY how to fix this.

RIDICULOUS!!!!!!!

HELLO!!!!!!
Can someone PLEASE respond? This is NOT acceptable!

HI.

I apologize for delay but when you answered in your own thread... topic was not visible in "No answer" pending topic list.
You provided your site URL.... but we can't log in as you didn't provided any credentials.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

Hi Michal,

Since one of the issues is very visible on the login page, and since it's also clear that the Chat component is causing another issue, I would assume those have nothing to do with my site?

Let's start with things that you can fix without me having to create a temporary login for you, and see what happens? Since everything went wrong when I updated the component, I am pretty sure this is a Jomsocial ONLY issue, so really, the rest of my site does not need any interference until we can eliminate the problems with YOUR component.

Start here: cannection.ca/network

Once that's figured out, you can tell me what this means:

'; html += ''; html += '
' + json.name + '
'; html += '
'; } $form = $mod.find('input[type=hidden][name=q]').closest('form'); $form.find('input').val( keyword ); $viewall.off('click', 'a').on('click', 'a', function() { $form[0].submit(); }); $btn = $viewall.find('a'); $btn.html( $btn.data('lang').replace( '%1$s', json.length ) ); $loading.before( html ); $viewall.show(); $dropdown.show(); } } }); } function toggleDd() { $dd.removeClass('joms-dropdown-r joms-dropdown-t'); setTimeout(function() { var winWidth = window.innerWidth, winHeight = window.innerHeight, offset, width, height, className = []; if ( $dd.is(':visible') ) { offset = $dd.offset(); width = $dd.width(); height = $dd.height(); if ( offset.left + width > winWidth ) { className.push('joms-dropdown-r'); } if ( offset.top + height > winHeight ) { className.push('joms-dropdown-t'); } if ( className.length ) { $dd.addClass( className.join(' ') ); } } }); } var timer = setInterval(function() { if ( window.jQuery ) { clearInterval( timer ); init(); } }, 1000 ); })();

Then you can tell me why chat doesn't work.

I believe that you can also tell me why, since the update, when I try to visit the page, I get 0 - Error: 0, Unterminated String? Again, this is ONLY since I updated the component, so it can ONLY be a Jomsocial issue.

As much as you obviously want to root around in the backend of my site, I have seen threads here were you broke other people's sites doing that, and I'd rather not have anything ELSE go wrong because of this. Let's fix what can be fixed without that risk.

After THAT, we can look at access to my site's backend.

I should also note that I reported the issue with Chat a long time ago, and it's NEVER been addressed. I've had to have it disabled all along. Pretty crappy service so far actually...

Thanks.

HI.

But how you expect me to do that if I don't have access to your site?
I don't know your server settings, don't know what JS version do you use.
I don't have access to FTP to check files if needed.

Sure I see the issue on the frontend.... sure I may register as regular user. But I can't do anything more than that.... so all of this will be useless.

My shift already ended 2 hours ago, but I know that this is crucial for you as this is live site. Please, provide your site credentials so I could help you.

How do I do that without posting them here? Obviously I do NOT want anyone else logging in to my site!

Also, while your shift may have ended some time ago, I assume there was someone on shift 8 hours or so ago when I first posted?

Also, I suppose it goes without saying that I don't need you touching anything other than Jomsocial on my site?

HI.

I already explained why support was delayed.
This argue won't lead us anywhere.

I won't touch anything else on your site than JomSocial.

Please, read our Support Policy here: www.jomsocial.com/support-policy Especially disclaimer right under the table.
I can't do anything without accessing your site.
Please, do a safe copy of your site, edit your first post and provide your site credentials.

Okay... again. How do I give you credentials without posting them on a public forum?

I assume you don't expect me to do that? Because that is COMPLETELY out of the question.

Do you have a secure portal I can use? An email account I can forward them to? I've already created a temporary super user login, but I WILL NOT be posting it publicly here.

I hope that's not seen as arguing. It's just good sense.

HI.

Certainly not - there is a secure way so only you an me could see them.

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

Remember to provide FTP credentials as well as this seems to be file related issue. And safe copy of course ;)