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Messaging / Chat not working after upgrade to 4.4.4

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

Hello,
After upgrading from 4.3.5 to 4.4.4 I can not load the message or chat facility. The loading screen stays without progressing to the messages.
Any help would be gratefully received
Richard

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi Richard,

This issue usually caused by javascript conflict, please provide me backend and FTP access. I will inspect this issue further.

thank you!

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

How do I message you privately with the requested information?

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi,

Please follow this
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

I have added the requested access details

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This issue caused by plugin System - AntiCopy, disabled it and works fine now.

please check on your side.

thank you!

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

The messaging appears to be working but all messages before the upgrade appear to have been lost. Is this correct? Do you know of any "no right click" module that I can now use?

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
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The old message will be migrated to new chat system via cron job :)

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

Thank you, the messaging is now working but I still have a problem. The text of any message that I send to a friend is in white - same as the background so it is invisible. The message received from a friend is in a dark colour so is visible.

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
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Hi,

Please provide me the screenshot? I dont see that issue on your site.

thank you!

2 years 5 months ago
Licenses:
JomSocial Active Socialize Active

This issue is now resolved. Thank you for your help

2 years 5 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

you're welcome :)

2 years 4 months ago
Licenses:
JomSocial Active Socialize Active

I am doing one final test before upgrading Jomsocial on my live site. How long should it take for the old messages to be migrated to the new chat system or is there something I have to do before the migration is done?
Richard

2 years 4 months ago
Licenses:
JomSocial Active Socialize Active

I have resolved this issue. Thank you

Moderators: Piotr Garasiński
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