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Can't download JS profile completeness + JS Friends suggestions

6 years 7 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

Hi there,

although subscription is still valid, download of JS profile completeness + JS Friends suggestions doesn't work.
Clicking "download" redirects me to product order page.

regards
R.

6 years 7 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

I am sorry for the trouble, we will check it soon..

Please check your Private Message on community, I already send you the package there

thank you!

6 years 7 months ago
Licenses:

HI, Randolph.

Thank you for reporting this.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your at jomsocial.com account credentials: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Randolph
6 years 7 months ago
Licenses:

HI, Randolph.

Please, check now.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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