Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated

How to Upgrade from Standard to Pro?

8 years 6 months ago
  • VIF's Avatar
    Topic Author
  • VIF
  • Offline
  • Fresh Boarder
  • Posts: 35
  • Thank you received: 1
Licenses:
JomSocial Expired

We just upgraded to JomSocial 4.1 Standard and want to upgrade to Pro.

Your FAQ page says to go to the Dowloads page, and there will be a pulldown to upgrade, but I don't see it. Thinking I was missing it, I asked my coworker as well but he couldn't find anything there either. Please let me know how we can upgrade to Pro.

Also, I understand it will just be another $50 charge, can you please verify that?

Thanks!

8 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi VIF,

You can try override the installation and re-install it from iJoomla installer. What do you see on iJoomla installer ?

thank you!

8 years 6 months ago
  • VIF's Avatar
    Topic Author
  • VIF
  • Offline
  • Fresh Boarder
  • Posts: 35
  • Thank you received: 1
Licenses:
JomSocial Expired

Here is what I see in iJoomla installer:





Clicking install on the Professional version gives an error about an invalid license.
If I click Buy Now it says it takes me to the sales page for 9. Shouldn't it be a upgrade?

Attachments:
8 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

I will assigned this to our billing departement..

8 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

I will assign this to sales and billing departement team

8 years 6 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi VIF,

Go to this page:

www.jomsocial.com/component/digistore/licenses

There you will see an option to pay $50 dollars to upgrade from Standard to PRO version.

As soon as you complete the process you can reinstall iJoomla Installer to upgrade your site.

If you have any problem during this process let me know.

Best regards,

8 years 6 months ago
  • VIF's Avatar
    Topic Author
  • VIF
  • Offline
  • Fresh Boarder
  • Posts: 35
  • Thank you received: 1
Licenses:
JomSocial Expired

Hi Ricardo,

When I visit the page from the link provided I don't see any option to select $50 to upgrade to PRO version.
Can you please check and see if this option is available under my account.




Thanks.

Attachments:
8 years 6 months ago
Licenses:

Hi.

Please DON'T escalate threads when you're in the middle of conversation. This make thread to disappear from his TODO list... what cause replay delays.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 6 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi VIF,

I'll investigate the problem. If you want to upgrade to PRO send us the money to our Paypal account This email address is being protected from spambots. You need JavaScript enabled to view it. and let me know the Paypal Transaction ID.

Thanks,

8 years 5 months ago
  • VIF's Avatar
    Topic Author
  • VIF
  • Offline
  • Fresh Boarder
  • Posts: 35
  • Thank you received: 1
Licenses:
JomSocial Expired

Hi Ricardo,

I sent you a private message with the pay-pal Transaction ID.

Thanks.

8 years 5 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

The license has been upgraded. Also, I added an extra month.

Enjoy.

8 years 5 months ago
  • VIF's Avatar
    Topic Author
  • VIF
  • Offline
  • Fresh Boarder
  • Posts: 35
  • Thank you received: 1
Licenses:
JomSocial Expired

Thanks!

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW