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Undefined error

10 months 5 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

I have installed Jomsocial 4.5 with
Joomla 3.8.3
Kunena 5.0.13
UddeIM 4.0
Comet chat

I invited a few members to begin posting photos and topics in the forum. We are getting an error message when viewing or commenting on photos “undefined error”.

10 months 5 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
In this case, I need your site access to check this issue, and to see either it's from jomsocial or Kunena.
Kindly follow the below steps to provide information.
1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.



Regards

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Credentials below

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Done

10 months 4 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
The submitted super user details in last thread is not working: prntscr.com/hz9f5h
Can you check and fix the login details so i can check this issue on your site.

Regards

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Should work now.

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

The photos return an undefined error. Not always on the first time, but they always stop working.

10 months 4 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
I replied on Tips topic on your site and its showing fine.
Can u share URL on which Jomsocial photo you are facing the error?

If the error is showing in the Kunena there is something wrong in the component, as Jomsocial used integration with kunena but the commenting in forums is done by kunena component. You may need to post on Kunena forum for this, And update me as well if there is anything need to be changed from Jomscial.

Regards

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

here is the error

Attachments:
10 months 4 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
I can not see the same error on your site, prntscr.com/hza4ex
sometimes works and sometimes, not on your site.
Kindly upgrade the user permission to superuser access So i can share it with the development team for further investigation and debug this problem.

Regards

10 months 4 days ago
Licenses:
JomSocial Active iSEO Active Socialize Active

DONE

10 months 3 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
You have to increase the Interval time for notifications.
Go to Jomsocial backend > configuration > site, Interval Time to Check for Latest Notifications.
100 milliseconds will make some ajax request got interrupted.
I changed it to 30000 milliseconds.
Kindly check the page now.

Regards

Moderators: Piotr Garasiński
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