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Photos are not available

6 years 2 months ago
  • Jan's Avatar
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Hello,
I have problem with adding photos to stream. If I add photo to stream I can click on photo and photo show in bigger size. Works great. But if I click on the same photo from section 'photos' I cant show bigger size.
Please check attached file.
Can you help me?
Thank you
Jan

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6 years 2 months ago
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HI, Jan.

Thank you for contacting us.
You are clicking on album that has only cover. Click the other one: prntscr.com/hvg8re


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6 years 2 months ago
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Hi,
sorry I dont understand. If I click on photo in this link: book.staffito.com/index.php/1145-jang/photos , I cant show the photo. Why the photo in section photos, if I cant show them?
Thanks for your explanation.
Jan

6 years 2 months ago
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Hi
On this URL I can see the photos prntscr.com/hvgcok
I also checked some other profiles to see the photographs and uploaded a photo for the jomsocial account too that you added for us.
Let me know the account of which you are not able to see the photos.
It might be possible the user has not set the photos public from privacy settings prntscr.com/hvgejh


Regards

6 years 2 months ago
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Ahoj Jan.

Click on "Inspirace" album :)


- Instead of saying: 'it's not working', explain the problem in detail.
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6 years 2 months ago
  • Jan's Avatar
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Thats my profile and I have full permisson.
Account JomSocial is SuperUser, so you can see everything.
Check please this profile:
book.staffito.com/index.php/1691-olga-v/photos
Thats not so much comfortable for any user, because Olga adds photos to her stream, but if you click to section Photos(Fotky) you cant show any images.
If she adds photos to albums, then works great. The problem is add photo to stream, then you cant show from Photos section.
Thats function or bug or??
Thank you.

6 years 2 months ago
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Yes but user dont know... Better idea is, If I click on every photos then I can show in bigger size. What you think?

6 years 2 months ago
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Ahoj Jan.

Hmmm, strange thing is that she should have ONE stream photos album... not so many of them.
I'll assign developer to investigate this further.


- Instead of saying: 'it's not working', explain the problem in detail.
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- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 2 months ago
  • Jan's Avatar
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Thank you so much Michal :)

6 years 2 months ago
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HI, Jan.

It was caused by misconfiguration - photo was set as a cover and then removed.
Our developer fixed that.
Please, check.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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6 years 2 months ago
  • Jan's Avatar
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HI,
in this profile: book.staffito.com/index.php/1691-olga-v/photos?start=12
any changes.
Do I have to set something different?
Jan

6 years 2 months ago
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HI, Jan.

Ah, developer mistake this thread with your another one... :)
I've reopened the ticket.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 2 months ago
  • Jan's Avatar
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  • Jan
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Hello,
any news?
Thanks
Jan

6 years 2 months ago
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Ahoj Jan.

It's still in queue...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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