Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
No long have the ability to upload videos anymore with out using a 3rd party
Thank you for contacting us.
I uploaded a video file:
prntscr.com/hghltm
So upload works.
The problem is related with video conversion:
prntscr.com/hghmtf
Video conversion is made by your server FFMPEG library.
Please, contact your hosting provider and ask if they didn't changed anything recently... library path or version.
Ask what FFMPEG version is installed on server.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you