Hi there,
I faced an error message "file is not supported" whenever uploading any video. The problem happened after moving/ migration process from server to another server.
I have checked out and reviewed the following items
- FFMPEG
- cron job
- configuration of MultiPHP (php 56) INI Editor to be fit with requirement of Joomsocial
- S3 amazon configuration
all seems that Okey. so could you please let me know what could be more the reason of this issue
Hi,
This issue is related with server configuration, your old server is better than the new one :)
Well, please provide me backend and FTP access, I will inspect this further.
thank you!
Thanks for the friendly reply. I have attached the required info.
PLease provide me your sample video, just give me the dropbox link to download it
Hi this is the link of an example video
s3.ap-south-1.amazonaws.com/students-ttc/Rewrite.mp4
Hi,
well, how to use FTP / cPanel via WHM? I need to check the code further.
thank you!
Hi Dimas,
I updated FTP account for you in admin area. please have a look
Could you please let me know whether there is a fix for this problem. My business is impacted
I fixed the problem. no need here for more investigation. Thank you!
Glad to know that, and i am sorry for delay answer..
I will be glad if you share the problem here:)