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Video upload: file is not supported

1 year 1 month ago
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JomSocial Active Socialize Active

Hi there,
I faced an error message "file is not supported" whenever uploading any video. The problem happened after moving/ migration process from server to another server.
I have checked out and reviewed the following items
- FFMPEG
- cron job
- configuration of MultiPHP (php 56) INI Editor to be fit with requirement of Joomsocial
- S3 amazon configuration

all seems that Okey. so could you please let me know what could be more the reason of this issue

1 year 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi,

This issue is related with server configuration, your old server is better than the new one :)

Well, please provide me backend and FTP access, I will inspect this further.

thank you!

1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

Thanks for the friendly reply. I have attached the required info.

1 year 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi,

Well, this issue is working fine for me..



Maybe this issue caused by large video size, please you increase this PHP setting max_execution_time, upload_max_filesize, max_input_time, memory_limit and post_max_size

thank you!

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1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

Hello,
yes the video 47 MB and mp4. As I said before, I have increased PHP setting (see the attached file). however the problem still persist. any other idea?



Attachments:
1 year 1 month ago
  • Dimas's Avatar
  • Dimas
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PLease provide me your sample video, just give me the dropbox link to download it

1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

Hi this is the link of an example video
s3.ap-south-1.amazonaws.com/students-ttc/Rewrite.mp4

1 year 1 month ago
  • Dimas's Avatar
  • Dimas
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Hi,

well, how to use FTP / cPanel via WHM? I need to check the code further.

thank you!

1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

Hi Dimas,
I updated FTP account for you in admin area. please have a look

1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

Could you please let me know whether there is a fix for this problem. My business is impacted

1 year 1 month ago
Licenses:
JomSocial Active Socialize Active

I fixed the problem. no need here for more investigation. Thank you!

1 year 4 weeks ago
  • Dimas's Avatar
  • Dimas
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Glad to know that, and i am sorry for delay answer..

I will be glad if you share the problem here:)

11 months 2 weeks ago
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JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hello I am having that same problem with my videos. Could you state what the problem was so that we can fix ours. Thank you

Tom

11 months 2 weeks ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

this video file type is not supported:
and i updated the Php file

Moderators: Piotr Garasiński
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