A few users avatars are not uploading to S3. This is causing issues throughout the site with broken images. The avatar images are being left on the server and not sent to amazon S3. We had this working before. We are on the latest release. We have the cron job running every 5 minutes using a paid version of easycron to ensure there isn't a timeout. Cover photos are uploading fine.

Admin panel:
www.dropbox.com/s/xlrvy6shhmksb2n/Screen...%2018.58.49.png?dl=0

New Friend Request:
www.dropbox.com/s/r62ickzwtq8685k/Screen...%2018.59.21.png?dl=0

Even after I manually run the cron it doesn't upload the avatars

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<messages>
<message>Could not convert video</message>
<message>No temporary videos to delete.</message>
<message>No files to transfer.</message>
<message>No Videos to transfer.</message>
<message>
No avatars or cover of users needed to be transferred
</message>
<message>
No avatars or cover of groups needed to be transferred
</message>
<message>Removed Pending Invitation for Past Event</message>
<message>No files to transfer.</message>
</messages>

Hi Ryan,

could you please provide me FTP access detail by editing you first post at this topic. put it at site info form. I need it for debugging purpose.

Regards,
Albert

We included the info. Please take a look.

Hi Ryan,

I cannot find broken avatars (screenshot). maybe i missing something?

Regards,
Albert

We worked on getting those images to not be broken, however he cron job is still not uploading the avatars to S3. They are piling up on our server.

www.dropbox.com/s/a17nqlzcqkhttfi/Screen...%2003.36.28.png?dl=0

Our dedicated Joomla developer confirmed its a bug in the component.

Hi Ryan,

because I can replicate it at my test site. can I download your site by using Akeeba Backup? I need to inspecting the database.


Regards,
Albert

Yes, by all means, please do what it takes to fix..

Is this related to the confirmed bug for S3 in the latest version of jomsocial?

Hi Ryan,

I downloaded the site. I still can't make sure about "confirmed bug" or not. because I cant replicate this issue at my test site.
I will back to you with the result.

Regards,
Albert

Hi Ryan,

could you please provide me cpanel/database access detail. I need to restart the users table to make avatar re-upload again to s3.
and I need you to have a look, these file is exist or not at s3 bucket:
/images/avatar/thumb_8aa7577e9b5db786d8a9c38e.jpg

because the image return "access denied".

Regards,
Albert

Please see the "Misc" section for the requested information.

Hi Ryan

please check it. now users images already using S3. seem at first time the images failed to upload.
here what I did I changing storage value from s3 to file at table _community_users, after that I run the cronjob. after the images uploaded, the storage for related users will be changed to s3.

Regards,
Albert

Thank you.

Can you point the documentation (or please provide instructions) on how to do this ourselves if we have a failed s3 upload again?

Hi Ryan,

here the steps:
1. login to cpanel and open phpmyadmin
2. open your DB and browse the table [prefix]_community_users
3. if you find any users that not using S3 search that user at [prefix]_community_users
4. you can see that user Storage value is s3, edit and changing it to file
5. run cronjob again.
6. cron job message will tell you if any files transferred.

Regards,
Albert