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Jomsocial home Page gets ERR_EMPTY_RESPONSE

7 years 8 months ago
  • scott's Avatar
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ISSUE SUMMARY: EVerything was fine, then all of sudden the Jomsocial page no longers loads i get an ERR_EMPTY_RESPONSE. Yesterday i got for first time, then i see it was telling me to upgrade to latest version. I updated to latest version and it worked again. Then i woke up this morning and same thing again ERR_EMPTY_RESPONSE. everything else on my site works fine


STEPS TO REPLICATE:
1access page
2 www.chatintro.com/chat
3
4
5
RESULT
EXPECTED RESULT
BROWSER

7 years 8 months ago
  • Dimas's Avatar
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Hi Scott,

I get this error "Network Error (tcp_error)", would you mind contact your sys-admin, and inspect the detail error on that page, and let me know what do you get.

thank you!

7 years 8 months ago
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I dont have a sys-admin, just me ...what can i do?

I restarted apache and it working again, but i assume this is temporarily

What logs should i view to understand whats going on?

Thanks

7 years 8 months ago
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Hi Scott,

This issue related with database connection, your server already overload, I suggest you install cache component like jotCache or 3rd party cache service like clouldflare.

thank you!

7 years 8 months ago
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Hmmm....have a decent VPS and only like 6 people on site...is Jomsocial load that high with a few people for a server?

But logged into my vps manager and everything has showed low load.

Ive enabled jotcache see if that helps

Anything else this could be?

thanks

7 years 8 months ago
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Hi Scott,

If you enabled Jomsoical members module you can disabled it, because the query on that module is bit huge.

thank you!

7 years 8 months ago
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The main reason behind me purchasing Jomsocial was for the members...what type of server resources/specs are required for 50 ppl login?

thanks

7 years 8 months ago
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Hi Scott,

I just test your site, and it quite fast, as guest and as admin works great..

thank you

7 years 8 months ago
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Yes i thinks it fast also, everything works great, but the Jomsocial plugin has twice given me this error,,,am i first to have this issue?

Is there any recommended config for apache , etc? when installing all the settings were good with recommended

theres hasnt been that many users yet and it is a decent vps


dont understand why jomsocial is gving me this error

7 years 8 months ago
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Hi Scott,

Most of this issue usually caused by server configuration, but I see your server is fit with Jomsocial requirments.

If this issue happens again and you can replicate it, just let me know again.

thank you

Moderators: Piotr Garasiński
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