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Many issues after updating

8 years 4 months ago
  • Heather's Avatar
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  • Heather
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Licenses:
JomSocial Expired

ISSUE SUMMARY:
Upgraded to latest joomla and jomsocial. Now having the following issues:

1) Can't get to admin panel
2) User registers but get's welcome email, but no email to confirm email address
3) User's can't log-in.



STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

8 years 4 months ago
Licenses:

Hi,

seem the joomla user table got some missing parameter.
I need to check the database, could you please provide me cpanel access detail? I need to access your database manager.
and please make sure the super user login detail is valid.
please edit your first post at this topic and put any credential information at site info form (private)

Regards

8 years 4 months ago
  • Heather's Avatar
    Topic Author
  • Heather
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  • Posts: 16
  • Thank you received: 0
Licenses:
JomSocial Expired

Edited original post. Sorry for the delay, waiting on client.

8 years 4 months ago
Licenses:

Hi,

sorry, I got your FTP & site access detail. but I cannot find hosting cpanel access detail.
better please send it to my email This email address is being protected from spambots. You need JavaScript enabled to view it.

sorry for this inconvenience

Regards

8 years 3 months ago
Licenses:

Hi,

sorry, at this topic site info that you providing for administrator/super user login username:
JSCrew

but after I have a look at your DB, that username not exist.
I found super user with username:
G!VE

please send me the password for that user.


Regards

8 years 3 months ago
  • Heather's Avatar
    Topic Author
  • Heather
  • Offline
  • Fresh Boarder
  • Posts: 16
  • Thank you received: 0
Licenses:
JomSocial Expired

It seems the client deleted it. I recreated the user in myPHPadmin. I have edited the info in the original post!

8 years 3 months ago
Licenses:

Hi,

please check it. I can login to joomla backend by using JCrew.
please login with that user and edit any users who complaining that cannot login.
please make sure that users has been assigned to joomla user group (registered, etc.)

and about new user registration, there is no issue with email activation:



and I can logged in after that:



Regards

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Moderators: Piotr Garasiński
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