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Error 504 Gateway Time-out

8 years 7 months ago
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Hi
Please help to solve the problem of loading lessons. Some lessons are loading very long, sometimes they lessons in most cases, but sometimes is an error 504 Gateway Time-out

8 years 7 months ago
Licenses:

Hi, Nazar.

Please, read this: pcsupport.about.com/od/findbyerrormessage/a/504error.htm

- Instead of saying: 'it's not working', explain the problem in detail.
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The following user(s) said Thank You: nazar
8 years 7 months ago
Licenses:
JomSocial Expired

Hello! Error 504 appears only when I open lessons Guru Pro. This problem I addressed to hosting tech support provider, which advised to check when the error occurs. According to them problem is - difficult php process that cannot load on 120 seconds. They advised to split the process into several iterations. Advise how better to do. Or solve the problem in a different way.

8 years 7 months ago
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JomSocial Expired

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8 years 7 months ago
Licenses:

Hi, Nazar.

Ok, please, try to rise max_execution_time: to 300 and max_input_time: also to 300.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: nazar
8 years 7 months ago
Licenses:
JomSocial Expired

Hello
I raised max_execution_time: to 300 and max_input_time: also to 300. But that does not work then there is error 504 Gateway Time-out and a total Guru pro runs very slowly.
Please help!
Regards!!!

8 years 7 months ago
Licenses:

Hi, Nazar.

I assign Guru developer to your thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: nazar
8 years 7 months ago
Licenses:

Hi nazar,
Please edit your fist post and provide me database access, phpmyadmin URL, user and pass. Add them there is secure form. I want to see if Guru tables have index on them, if not I will add and I hope this will improve the loading.
Please advise.
Thanks,
Alin

The following user(s) said Thank You: nazar
8 years 7 months ago
Licenses:
JomSocial Expired

Hello
I provided all that you asked: database access, phpmyadmin URL, user and pass.

8 years 7 months ago
Licenses:
JomSocial Expired

Hello how are you with the solution to my problem?

8 years 7 months ago
Licenses:

Hi Nazar,
Please try now again, I added index's on all guru tables and this should make loading more faster.
Please let me know how is working.
I will look on other tickets now.
Thanks,
Alin

The following user(s) said Thank You: nazar
8 years 7 months ago
Licenses:
JomSocial Expired

Thank you very much for help. Problem was solved. Courses are loaded almost with speed of light. I hope that will be also helpful for other students as well.

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