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Megamenu configuration - Not displaying

8 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
Menu Items are not showing in the Socialize Megamenu configuration section. Well, it is in dev by not prod. What's going on?

STEPS TO REPLICATE:
1 Please see video in misc info section to replicate.
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

8 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Jonathan,

I just check it and seems working fine..





thank you

Attachments:
8 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Please watch the provided video, I'm talking about this areas which isn't being rendered on the backend.

Attachment Megamenu.png not found

Attachments:
8 years 10 months ago
Licenses:

Hi, Jonathan.

Your issue is caused by 403 error: prntscr.com/79w4p9
It's probably related with your server configuration or chmod/chown.
I'm guessing that both sites are on the same server. So, please, check both instances permissions.
Please, contact with your hosting provider.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

They're on different servers which I have complete control over. I wonder if Admin Tools is issuing some sort of block? That's the only difference between machines that I know of. [Prod has it installed, Dev doesn't.] If a permissions issue, is there a specify set of files to check? Files in the templates/socialize root seem to be the same, but didn't check all the sub folders.

8 years 10 months ago
Licenses:

Hi, Johnatan.

Please, check all folders, subfolders and files for permissions chmod (files 644, folders 755) and chown.
Also try to disable or uninstall Admin Tools...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

So was googling and found the fix. In Admin Tools, you need to set "Allow site templates" to Yes.

www.akeebabackup.com/support/admin-tools...gamenu-conflict.html
www.akeebabackup.com/documentation/admin...cation-firewall.html

Hope this helps someone else.

Moderators: Piotr Garasiński
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