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Install issue

9 years 2 months ago
  • Romulo's Avatar
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  • Romulo
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Hi there,
I can not install the new js version, after delete the previous one, i get something like time out, could you install for me, maybe is my internet provider

The admin credentials are as i posted, please check if the ip is blocked for you, about the site backup, i have a idera backup service active in cpanel to restore the site.

9 years 2 months ago
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Hi, Romulo Ruiz.

Please, do a safe copy of your whole site before I could proceed.
I'll just try to do upgrade and will not check if you have any customizations.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

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- Screenshots with the URL visible in them and the problem marked are more than welcome.
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9 years 2 months ago
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HI, all the credentials are ok, the problem was when you tried, other user was logged in with this credentials please try now,

best regarfds

Romulo

9 years 2 months ago
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Hi, Romulo Ruiz.

I could upgrade for you but you'll need to make safe copy of your site. I've tried using Akeeba backup but process failed in 1.8GB with server error (500).

So please, do a safe copy of your own as when I upgrade I will not check if you had any customizations and if they are overwritten or not.

Update this thread when you'll be ready to upgrade.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 2 months ago
  • Romulo's Avatar
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  • Romulo
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Hi Michal,
No problem go ahead, as i told you, with the idera backup server service i have active in the cpanel you can revert the hole site because they make backup every day.

Best Regards

Romulo Ruiz

9 years 2 months ago
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Hi, Romulo Ruiz.

It's done. Everything seems to be fine but, please, check it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Romulo
9 years 2 months ago
  • Romulo's Avatar
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Hi Michal,

Thank you very much but look like there are some issue:
User can not edit date of birth, just save wrong date.
New users, has not option to like in profile page.
The jomsocial home page background are missing.

9 years 2 months ago
Licenses:

Hi, Romulo Ruiz.

1. This was caused by custom birthdate format in that profile field (known bug) - I rolled back to default.
2. Could elaborate about this issue? You mean profile "like" option is missing?
3. This was caused by frontpage.index.php override - I commented it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 2 months ago
  • Romulo's Avatar
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  • Romulo
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Please check the screenshots about the issue, once again, all user registered in the site after the last jomsocial update has no visible the option to like in profile page.
Old user registered before the update have the option visible.

Attachments:
9 years 2 months ago
Licenses:

Hi, Romulo Ruiz.

This was also caused by template override. I commented it out and now should be fine.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Romulo
9 years 2 months ago
  • Romulo's Avatar
    Topic Author
  • Romulo
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  • Junior Boarder
  • Posts: 214
  • Thank you received: 6
Licenses:
JomSocial Expired Socialize Expired

Thank you very much.

9 years 1 month ago
  • Romulo's Avatar
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  • Romulo
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  • Posts: 214
  • Thank you received: 6
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,
Sorry for bother you again, but i can see again that new user registered in the site after last Jomsocial update don't show the like option in profile page, please could you explain with more detail how you solved it?

Best Regards

Romulo Ruiz

9 years 1 month ago
Licenses:

Hi, Romulo Ruiz.

I just browsed by FTP to ROOT/templates/your-template/html/com_community/modules/profile and changed name for userinfo.php to userinfo.php-old.

Your override remove this option.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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