I updgraded to joomla 3.3.6 and now it doesn't work. I reinstalled through the ijoomla installer. Suggestions.

Hi Clint,

You say you upgraded Joomla 3.3.6 but you say you did it from the ijoomla installer? where you installing Joomla or jomsocial? either way the white screen is simply a friendly screen that hides the error. To see what is causing the fault you need to turn on error reporting in Joomla to see if the error is Joomla or another component. Here is a link to explain how to show the error. once the error is showing, if it relates to Jomsocial please reply and let us know what it is.

www.ostraining.com/blog/joomla/white-screen-of-death/

The problem is when I login to my back end all I get is the white screen. I cannot turn on error reporting and such

Hi Clint,

Yes that's correct and what i am referring to. The white screen is hiding the error. To see the error you need to enable error reporting. Because you cannot enable it from admin then you would need to enable it using option 3 in the link i gave you.

Option #3. Edit PHP.ini file

The PHP.ini file is a vitally important file that controls many of your server's settings. If you don't know where it is, use this tutorial to find it.

We recommend that you change these two settings:

Set Display error to On:
display_errors = On
Set error reporting:
error_reporting = E_ALL & ~E_NOTICE & ~E_STRICT

I cannot locate the file. I'm on a host gator server do use the go daddy instructions?

Hi Clint,


You can change Joomla error reporting directly in the configuration.php file in your site root via ftp set it to maximum like this line

public $error_reporting = 'maximum';

Thanks. Had to create the php.ini file.....changed the configuration file. I now get the error. The error is with another component that has terrible support.

Hi Clint,

Now you can see the error the fastest way to get you back online is to disable that plugin, this then gets you back online and you can deal with the fault

If you login to your cpanel and in phpmyadmin open the database for your site find the #__extensions table. In that table you will see the extension com_acctexp in the enabled column change the 1 to a 0 which will disable the component and let you move on and access Joomla admin.

As always backup before you do anything and be very careful what you do in the database. if you are not sure then you should ask a developer for help

let me know how you get on