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blank admin page

9 years 4 months ago
  • m's Avatar
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hi,

We have been running on a 3.1 version of JS and recently our admin page started going blank. We re-upped our subscription, upgraded via the extension manager and still getting a blank admin page. I read few other posts but didn't really find a solution.

any ideas?

9 years 4 months ago
  • Dimas Tekad Santosa's Avatar
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Hi,

Would you mind to provide me FTP access, please? I will check the files directly.

thank you

9 years 4 months ago
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long time no chat D!

I PMed you the info

9 years 4 months ago
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Hi M,

Can you make sure ob_start library working and enabled on your server?

thank you

9 years 4 months ago
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also can you check open basedir library as well, please?

and please you check the error log, what do you get there..

9 years 4 months ago
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these have been initiated and still the backend of site is a blank page.

9 years 4 months ago
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Hi M,

I see, ok please you try install php5-curl library.. I think it will help.

thank you

9 years 4 months ago
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ok, well that's pretty standard on most hosts of which we've had that installed long before jomsocial went down.

We have been running the program for couple years, never had this kind problem. All sudden pretty much out the blue it stops working. We re-subscribe, update and still same problem.

So now we're going on a week of a large site that we can't manage our members from it and seemingly not moving more then suggestions/questions about what's running on our server.

I hope we are narrowing down to what the real issue could be.

9 years 4 months ago
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Hi M,

Would you to check the error log after you get the blank page on your server please? and let me know the detail of the error.

thank you

9 years 4 months ago
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there is no error, we also get no error message from joomla's error reporting because it's simply a blank page.

9 years 4 months ago
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Owh you are using old Joomla version 2.5.18, our minimum Joomla version is Joomla! 2.5.23 or above, Joomla! 3.3.3 and above

Moderators: Piotr Garasiński
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