Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
This issue was already reported and resolved... please upgrade to JomSocial 3.2.1.5 as you use OUTDATED version of JomSocial.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
I saw that it was resolved before, and that's why I wanted to open it up again as a potential issue. We had just installed the newest version of JS (updating from within the Joomla backend), but you are correct that there was even a newer version. So we installed that (now on 3.2.1.5), and it is still happening!
Thanks in advance for any clarity you can provide on this. Would be great to have it resolved without having to hack any files (and thus go thru the same problem in the future after updating).
Ok, this issue needs to be reviewed be our developer then.
I assigned Dimas to this thread already.
Please, wait for his response.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
We also have the stream on
www.enterthemandala.com/profile
, and the problem is persisting there. Can you please tell what you did to resolve it? And if this fix will be overruled when we update next time?