Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

[URGENT] Registration - "Invalid Token" and sometime "Session expired" .

9 years 6 months ago
  • Cheryl's Avatar
    Topic Author
  • Cheryl
  • Offline
  • Fresh Boarder
  • Posts: 72
  • Thank you received: 2
Licenses:
JomSocial Expired

Hi,

I have just update the latest version of Jomsocial 3.2.1.4 and saw this problem.
I can replicate this error on your demo page and it also run 3.2.1.4.
We have 2 case to replicated this
I/ Login then logout and register a new account.
II/ Registerstration.
1/ Finish first step of registration is basis information then you will be redirected to select profile type page.
2/ Back to home page and then create new account again

I think this problem is because of handling session and cookies of Jomsocial.

Please help me investigate and fix this asap. We are testing for customer and now we can not create new user anymore.

BR.

9 years 6 months ago
Licenses:

Hi, Cheryl.

1. I Logged in to community
2. After that I logged out
3. Clicked on registration button
4. Filled all initial fields for registration, accepted terms and clicked next
5. Profile type page appeared
6. I clicked home button to return to community frontpage
7. Then I clicked register button again
8. Filled again all initial fields
9. Accepted terms and clicked next
10. I choose profile type and clicked next
11. Filled profile type fields and clicked next
12. Skipped avatar upload
13. Registration was successful and back to home button appears.

No issues on the way... did I missed something?
Could you describe steps in details?
Or even better do a screen cast for that issue?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Cheryl's Avatar
    Topic Author
  • Cheryl
  • Offline
  • Fresh Boarder
  • Posts: 72
  • Thank you received: 2
Licenses:
JomSocial Expired

Hi,

This is my Skype "thichthotue".
Please add and tell me when you are ready to have a screen cast.

BR.

9 years 6 months ago
Licenses:

Hi, Cheryl.

I'm sorry but we don't support via Skype. Writing "screencast" I meant to use service like this one: www.screencast-o-matic.com/


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
  • Cheryl's Avatar
    Topic Author
  • Cheryl
  • Offline
  • Fresh Boarder
  • Posts: 72
  • Thank you received: 2
Licenses:
JomSocial Expired

Sorry, I award that we have a problem with Internet connection.
This error is gone now.

Thanks for your support.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW