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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Keep being asked to login

9 years 8 months ago
  • Jim's Avatar
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  • Jim
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  • Posts: 4
  • Thank you received: 6
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JomSocial Expired

I have created some demo profiles and accounts and keep getting asked for login info when I try to add content or access content. For example, go here:

mysocialchamber.com/my-social-chamber-de...iscussions?groupid=2

<removed for security reason>

Try to add a new discussion. Once you fill the fields and submit it will take you to a login screen....but I should already be logged in since I couldn't access the page without doing so.

I looked and increased the session length in joomla config but made no difference.

Thanks

Jim

The following user(s) said Thank You: TZolTIiqzg, Waltyelege, BedsdaseIX
9 years 8 months ago
Licenses:

Hi, Jim.

Please upgrade JomSocial to latest version -> 3.2.1.2 and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
  • Jim's Avatar
    Topic Author
  • Jim
  • Offline
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 6
Licenses:
JomSocial Expired

Is this a known issue? I can't upgrade without losing my customizations.

The following user(s) said Thank You: TZolTIiqzg, Waltyelege, BedsdaseIX
9 years 8 months ago
Licenses:

HI, Jim.

Yes. In addition you use old version that has security flaw.

Always make sure that you do any customizations by using template override feature: documentation.jomsocial.com/wiki/Customizing_Template

Core files hacks are strongly NOT recommended.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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