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self activation

9 years 8 months ago
  • Alan's Avatar
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Attachment selfverifificationnotworking.pdf not found


On my test site (ukitadesign.com) i have registration set to self & it works fine i.e. new user completes registration and the user registered response page comes up (see 1st screenshot), the verification link is set and the user can click on it and log in.
I changed the live site (channelfocuscommunity.net) to self but an error message appears (see 2nd screenshot) and the verification email is not sent.

Note: i had to change the live site back to admin so that new users don't get the error

Attachment selfverifificationnotworking.pdf not found

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9 years 8 months ago
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Hi, Alan.

First try to upgrade to latest version of JomSocial -> 3.2.0.7 and check if issue persist.

Also, did you modified any JomSocial template file related with registration flow?
You don't have an error. This is a system message that looks like one... note that messages on printscreens are the same here: selfverifificationnotworking.pdf


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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9 years 8 months ago
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Hi Michal,
I have not modified any JomSocial template file related with registration flow.
this is a system that looks like an error, but it causes an error i.e. if using self activation the email with the verification link is not sent to the new user

It works fine on the test site (ukitadesign.com) using version 3.2.0.5 with the exact same set up
the live site has a number of modifications within the groups & to upgrade would involve more work.

I only recently upgraded the live and test to 3.2.0.5. I'm glad i did as it looks a lot better but simply upgrading the last time did not
resolve then issue i.e. once i took the time to upgrade both the live and test site you confirmed that Admin activation would not work in the upgraded version

regards
Alan

9 years 8 months ago
Licenses:

hi, Alan.

Still, try to upgrade to 3.2.0.7.
This fix package could contain fix for your issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
  • Alan's Avatar
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Is there not anything you could investigate 1st
My live & test sites have 3.2.0.5, one works the other doesn't & there the same structure

9 years 8 months ago
Licenses:

Hi, Alan.

Are they EXACT copies? Are they EXACT the same?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
  • Alan's Avatar
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everything that is on the live site has been tested out on the test site 1st

9 years 8 months ago
Licenses:

Hi, Alan.

Well, you use JomSocial 3.2.0.5 so there are no troubleshoots in tools.. and when I try to run it from url I get 500... so I don't know if your files are modified or damages.

If you have copy of JomSocial 3.2.05 package then try to upload those files to your server:

ROOTfrontend/controllers/register.php
ROOTfrontend/models/register.php
ROOTtemplates/default/register.activation.php
ROOTtemplates/default/register.index.php
ROOTtemplates/default/register.profile.php
ROOTtemplates/default/register.profiletype.php
ROOTtemplates/default/register.success.php

Then check if issue persist.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
  • Alan's Avatar
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Hi Michal,
thanks for investigating.
Are you saying to copy the files you listed from the test site (that works fine) to the live site?

Looking at the files you listed the only one that was changed was register.success.php to remove the back home button
regards
Alan

9 years 8 months ago
Licenses:

Hi, Alan.

And you said that nothing was changed in files related to registration flow ^^.
Ok, probably something goes wrong when file was edited.
Roll them back and check if now is ok... button can be removed using css..


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
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Hi Michal,
I removed <?php */ ?> from register.success.php in the live site but the problem still remains.
On the test site, i have <?php */ ?> included in register.success.php and it works fine.

Should I try copying the files below from the test site to the live, is this safe to do?

ROOTfrontend/controllers/register.php
ROOTfrontend/models/register.php
ROOTtemplates/default/register.activation.php
ROOTtemplates/default/register.index.php
ROOTtemplates/default/register.profile.php
ROOTtemplates/default/register.profiletype.php
ROOTtemplates/default/register.success.php

Regard
Alan

9 years 8 months ago
Licenses:

hi, Alan.

Just make a safe copy of your files and then copy files that I listed. Also you may try to upgrade to JomSocial 3.2.1.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 8 months ago
  • Alan's Avatar
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  • Alan
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Licenses:
JomSocial Expired

Hi Michal,
Unfortunately it didn't work.
I really don't understand how it works fine on the test site and not the live as they are both the same structure & the only change to the registration process was to remove the back home button from both sites.
Is there anything else we can try?

9 years 8 months ago
Licenses:

Hi, Alan.

Ok, let me try it. But check FTP credentials as I can't log in...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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