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After upgrade, registration process (email notifications) broken.

9 years 11 months ago
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I am having the same issue as #82198. After upgrading, our registration notification emails are not configured properly.
1) The initial welcome email is blank

Attachment emailScreen.png not found



2) There is no email sent to the registrant to confirm their email address
3) No email is sent to a site Admin to confirm the registrant (Probably since step 2 is not working, I imagine).

If we try to confirm a user through the JomSocial Admin, we receive this error:
An error has occurred.
1054 Unknown column 'b.points' in 'field list' SQL=SELECT *, b.points FROM `fjtbx_users` AS a WHERE a.block='1' ORDER BY registerDate DESC

Attachment error.png not found



Thanks,

Jim

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9 years 11 months ago
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Hi Jim,

I need your FTP access detail and cpanel or phpmyadmin access detail. This is for debugging process.

FYI: Put it at Site Info Form by editing your first post.

Regards,
Albert

9 years 11 months ago
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I have provided the FTP information plus a couple more instructions. I did try running the update you all posted last night. It did not help.

9 years 11 months ago
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Hi Jim,

sorry for late respond. my IP 223.164.64.243

regards,
Albert

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We've provided access to that IP. Please let me know if you have any issues.
Thank you

9 years 11 months ago
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Hi Jim,

strange, I can't login. could you please check it again your credential information FTP, Mysql with SSH access.

My IP still same like before

Regards,
Albert

9 years 11 months ago
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Hi Albert,

I have updated the FTP credentials in the first post.
Thanks

9 years 11 months ago
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Hi Jim,

about email content, the override a backend not working properly. I sugget you do edit at:
/language/en-GB/en-GB.com_community.ini:

line 1124: COM_COMMUNITY_EMAIL_REGISTRATION_COMPLETED_REQUIRES_ADMIN_ACTIVATION="Hello %1$s,\n\nThank you for registering at %2$s. \n\nYou should receive a notification email when the administrator has approved your registration. You may then login to %3$s using your username and password.\n\nThank you."
I deleted "COM_COMMUNITY_EMAIL_REGISTRATION_COMPLETED_REQUIRES_ADMIN_ACTIVATION" from backend override. now the email content has been resolved


and about the error at backend for approving member has been fixed also. (this is a valid bug). I made quick fixes for you.
/administrator/components/com_community/models/users.php
Line 219:
From
$query = 'SELECT *, b.points FROM ' . $db->quoteName('#__users') . ' AS a '

To
$query = 'SELECT * FROM ' . $db->quoteName('#__users') . ' AS a '

Regards,
Albert

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9 years 11 months ago
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Thank you for getting the messaging back into the email template. However, we had our users confirming/verifying their email addresses before the Admin could approves them. What has happened to that step? How do we get it back?

Attachment activationLink.png not found



Jim

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9 years 11 months ago
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Hi,

at your administrator: users - user manager - options: New User Account Activation = admin



Let me know if still happen. Because I can't replicate it

Regards,
Albert

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9 years 10 months ago
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The issue is that the user (registrant) is not getting the email verification link. The admin should still have to activate the account. But we also require the new user to verify their email address. The email verification link is missing from the message sent to the new user.

9 years 10 months ago
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Hi Jim,

I confirmed this a valid bug.
please wait our fixes

Regards,
Albert

9 years 10 months ago
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Will this be a new JomSocial update release or a direct fix within our server?

9 years 10 months ago
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Hi Jim,

Jomsocial update release.
tickets are still in the queue. sorry for waiting

Regards,
Albert

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