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Event Avatars - can't change on ipad

9 years 7 months ago
  • Imad's Avatar
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  • Imad
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Hi,
It seems not possible to change/upload new images for the Events Avatar. - the pic of the microphone.

I tested this on the computer, and it works fine. Brings up a box to upload a new image.

On the ipad, when tapping the "change avatar" on the microphone, it does nothing.

Tested by two users, with same result.

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9 years 7 months ago
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Hi, Imad.

Please, upgrade to JomSocial 3.2.1.2 and check if issue persist.
Then also go to our community and check if you can replicate issue there.


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9 years 7 months ago
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When going to the update section in JomSocial, it tells me I have the latest version.

9 years 7 months ago
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Hi, Imad.

Nope: prntscr.com/483wlf :)
Always check iJoomla installer to get latest versions.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Imad's Avatar
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Thanks Michal. I was going by the version info in attached screenshot, which was different.

Attachment versioncheck.jpg not found



Anyway, I upgraded. Problem still exists.
I then logged on as demo on demo.jomsocial.com, created a test event, and tried to change the avatar image.
But same problem on iPad. It doesn't give option to upload image. It just does nothing.

Attachment testeventavatar-4.jpg not found




Thanks for your help.

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9 years 7 months ago
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Hi, Imad.

Thank you for verifying this.
Before I report it to developers, I'll ask other support members to check it too.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
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Hi, Imad.

I have feedback from other support member that it works but it's a bit tricky.
Hold one finger over avatar and tap with another one on button that will appear.

You may also change avatar from profile menu.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Imad's Avatar
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When I hold my finger on "Change Avatar", it comes up with a little box that says "JavaScript" and "open" immediately below it.
When I try to touch open either with one finger or with one on the avatar and the other on the "open", the little box goes away, and nothing happens.
There is no option to change the image.

9 years 7 months ago
  • Paul's Avatar
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Hi Imad,

Changing avatars on ipads can be a little bit problematic some times, there are a few factors that can cause it to not load. The main one is if the user presses their finger somewhere in the screen that has other on focus buttons, like the event cover then they try to press the change avatar, sometimes the browser holds the on focus command for the first area and doesn't load the button you are now tapping on.

if you refresh the page then tap where the change avatar button is then in the current version it is working correctly. Jomsocial 3.3. is mobile first approach so these types of things will be totally eliminated

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