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Buing an upgrade makes my license expire?

11 months 6 days ago
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Hi together,
I had an Valid License for Jomsocial Pro. I decided to Upgrade for Supercharge instead of renew the pro version because even if the old license will expire in 5 days the new must min run 6 additional months.

But now the Shop tells me that my Supercharge license expired over 1000 days ago. I hope you can fix this issue.
BR
Robert

11 months 6 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
Sorry for the inconvenience caused to you. Please share the details of purchase (paypal invoice ) to This email address is being protected from spambots. You need JavaScript enabled to view it.
and sales team check and fix it for you.

Regards

11 months 6 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

@Robert We fixed your license issue. You can check again.

The following user(s) said Thank You: Robert
10 months 4 weeks ago
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Something is not correct now.
first of all here I only can add one domain. But i thought supercharge has 5 domains. (see jomsocial.png)

second the licence key ist not working. I get the error message that I should enter a valid licence key (see licence-key.png)

Please help ;)

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10 months 3 weeks ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Robert wrote: Something is not correct now.
first of all here I only can add one domain. But i thought supercharge has 5 domains. (see jomsocial.png)

Actually we do not count support domains anymore. You can use our products on unlimited domains.

Robert wrote: second the licence key ist not working. I get the error message that I should enter a valid licence key (see licence-key.png)

Pls PM me your site's admin login, we will go check at your site directly.

10 months 3 weeks ago
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see Attached informations for technical admin access

10 months 3 weeks ago
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Please check now.

10 months 3 weeks ago
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Same issue still there,
I am on the controlle panel. On the left side I click on Updates are available. then I can randomly select one and klick on Update. now I am forwarded to Jomsocial configuration with the error message that I should enter a valid licence key.

10 months 3 weeks ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Robert,
The issue is fixed directly on your site.
Now you can try to update any of the Joomla extension from and you will not be redirected to Jomsocaila page.

Regards

10 months 3 weeks ago
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Thanks. Now i can confirm that is working again. ;)

10 months 3 weeks ago
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You are welcome!

10 months 1 week ago
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As last action of this topic. I need now access for my previews order invoices. 27606. could you send me the invoice please per mail

10 months 1 week ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Robert wrote: As last action of this topic. I need now access for my previews order invoices. 27606. could you send me the invoice please per mail

#27606 is an old purchase. Could you send your payment receipt to This email address is being protected from spambots. You need JavaScript enabled to view it. so we could assist you further.

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