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Support agreement

2 years 5 months ago
  • Robby's Avatar
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Hello,

Could you explain the support agreement for responding to issues? I don't see anything on your website about it. I thought support was available 24 hours, but it's more like every three days. Also, the responses are usually insufficient which causes further delays.

Thanks,

2 years 5 months ago
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Hi Robby,
Our support team is available Monday through Friday. Due to holidays on weekend, there may be the delay.
I apologise for the delay. I informed the support team member to look on your request on priority.

Regards

2 years 5 months ago
  • Robby's Avatar
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Thanks for the response, Pankaj. What time zone is your Monday-Friday hours?

2 years 5 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
we based on different time zone to give the flexible support, but on weekends there can be delay show as its two holidays.
There is limited support on weekends.

Regards

Moderators: Piotr Garasiński
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