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Nothing in my account, NO my downloads, NO my licenses. NO my orders JUST...

6 years 3 months ago
  • t's Avatar
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  • t
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Licenses:

This message:
If you can't see your downloads, please refresh this page, If you still can't see your download, please contact our billing department.

and this link returns a 404 error: please contact our billing department.

6 years 3 months ago
Licenses:

HI.

Thank you for contacting us.
Your current account do not have any licenses attached.
Maybe you purchased using different account?
If you have any receipt or purchase confirmation - please, send me them at This email address is being protected from spambots. You need JavaScript enabled to view it..

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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