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New purchase expires in 8 days?

6 years 4 months ago
  • Liqid's Avatar
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  • Liqid
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JomSocial Active iSEO Active Socialize Active

I had Jomsocial Pro version until this morning. Today i purchased Supercharged version but in my account it says its going to expire in In 8 days, 16 hours, 38 minutes

How is this possible when it should be a full year til expiration?

6 years 4 months ago
Licenses:

HI.

Thank you for contacting us.
You've said that you PURCHASED Supercharged. That means you own NEW license.
New license purchase is not the same as RENEWAL and won't add more time to your subscription.
So your previous PRO license will expire when you just use new license from Supercharged fo next 12 months.

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6 years 4 months ago
  • Liqid's Avatar
    Topic Author
  • Liqid
  • Offline
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 1
Licenses:
JomSocial Active iSEO Active Socialize Active

ok so im confused now.
I went into my account and clicked UPGRADE so i can get the Superchaged version.
It also gave me a new license number. Isnt that license going to be good for the next 365 days?
Im not concerned about the Pro version license anymore or its files.

6 years 4 months ago
Licenses:

HI.

I did some tests and I was wrong - upgrade should add additional time to your subscription.
I've checked our records and it seems there was some errors... thats' probably why tim was not added.
So I'll add it manually :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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