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nothing in account

6 years 3 months ago
  • dani's Avatar
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Hi, I purchased the Monday cyber deal but NOTHING is showing on my account.
please advise.

Thank you

6 years 3 months ago
Licenses:

HI, Dani.

Thank you for contacting us.
After purchasing Cyber Monday deal, you should receive an email with -100% discount coupon for this bundle: www.jomsocial.com/products/products/4-di...y-pro-iseo-socialize
If you did not (check also spam box) - please, let me know, I'll pass this case to our Billing Department at Monday.


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6 years 3 months ago
  • dani's Avatar
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Thanks for replying,
Yes I did and completed that part and nothing in my account. the only thing i was able to access was joomlart

6 years 3 months ago
Licenses:

HI, Dani.

But did you received email with coupon?
If you have it, you need to "purchase" bundle I mentioned and use that code.
Your products - after "purchase" should appear here: www.jomsocial.com/component/digistore/licenses?Itemid=209

But you need to use the code during purchase at jomsocial.com.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 3 months ago
  • dani's Avatar
    Topic Author
  • dani
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  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Michal
Yes i received the email and I entered the code and followed all the steps + checkout. Like I mentioned earlier the only thing that works is joomlart.

Thsnk you

6 years 3 months ago
Licenses:

HI, Dani.

Please, forward me email you received to This email address is being protected from spambots. You need JavaScript enabled to view it..
I'll check if it.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 3 months ago
  • dani's Avatar
    Topic Author
  • dani
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi Michal,
I forwarded the email to you earlier today, I sent an email to sales and still nothing under downloads/ licenses.

How long do I need to wait to have this rectified?

Thank you.

6 years 3 months ago
Licenses:

HI, Dani.

Solved :)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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