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Paid for JomSocial, Not Available for Download, Waiting 24-hours for Response

6 years 5 months ago
Licenses:
JomSocial Active Socialize Active

I bought JomSocial last night, it's not available for download, no active order or license.

I contacted the billing department and contacted chat. No response yet..

Please let me know how I can access JomSocial and what my next steps should be.

My order # is #1029-1839.

6 years 5 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Rajeev,

I am sorry for the trouble.. our billing departement will contact you after 7 hrs from now, because we are on different timezone :)

thank you!

6 years 5 months ago
Licenses:
JomSocial Active Socialize Active

Thanks Dimas. I will wait for the response.

6 years 5 months ago
Licenses:

Hi, Rajeev.

I apologize for delay - it's caused by timezone difference.
I issued a license for you. It should be available here: www.jomsocial.com/component/digistore/licenses?Itemid=209


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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