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Purchase not available form download area

6 years 6 months ago
  • Bart's Avatar
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  • Bart
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Have received confirmation email, but no downloads available. Please advise

6 years 6 months ago
  • Dimas's Avatar
  • Dimas
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Hi Bart,

You can download the package from this page www.jomsocial.com/component/digistore/licenses?Itemid=209

And please make sure you login email account is same as registered email.

thank you!

6 years 6 months ago
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Hi Dimas-
the downloads still arent there. The emails are the same too. Please advise next step

6 years 6 months ago
  • Bart's Avatar
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also note the continue shopping button- appears to be stuck in a session state or something

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6 years 6 months ago
Licenses:

HI, Bart.

I apologize for the inconvenience, seems like payment didn't went through.
What payment method was used?
Please, email me the confirmation email at This email address is being protected from spambots. You need JavaScript enabled to view it..

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Bart's Avatar
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Hi Michal- Ive sent the confirmation email and called the transaction provider to confirm ( pending voicemail response from pioneer).
This was a cc transaction, receipt reference #1033-6929
Please advise

6 years 6 months ago
  • Bart's Avatar
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Transaction is confirmed through bank, please enable download

The following user(s) said Thank You: Oscar
6 years 6 months ago
Licenses:
JomSocial Active

I have the same problem!!!

6 years 6 months ago
  • Bart's Avatar
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Im hoping this is not indicative of the product performance or service. 24 hours to fulfill an internet order is not an acceptable thing

6 years 6 months ago
Licenses:

HI, Guys.

No, this is an exception - usually all purchases are delivered imminently.
There was an issue in payment processor - but it's already fixed.
I also issued licenses for you - they should be now available.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Bart
6 years 6 months ago
Licenses:
JomSocial Active Socialize Active

Hi, Bart. I'm Rajeev. I have the same problem. Purchased online yesterday, yet there is no active order, license, or download in my account. I will submit a separate post.

6 years 6 months ago
  • Bart's Avatar
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The issue was resolved this morning, all downloads were finally available.
Having done development and support for 20+ odd years i understand very well that things dont always work as they should. That was not the source of my irritation but rather the fact that it wasnt addressed and acknowledged while others with lesser issues were. When there are problems of that nature, tell the customer that there is a problem and you are working to resolve it FOR THEM and most folks will grumble perhaps but most of us get it and wont distract you when you're working at a resolution. Simple, not fun maybe, but simple and far less contentious.

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