Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Our Sales and Billing department is available from Monday - Friday, 00:00 - 14:00 (UTC). Sales & Billing response may be delayed during weekends.

Says I am expired when I am not..

7 years 2 months ago
  • Shaker 's Avatar
    Topic Author
  • Shaker
  • Offline
  • Fresh Boarder
  • Posts: 42
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Expired

I get the error:Support is available only to customers with a valid license. If your license has expired, please renew it here. If you don't have a license, please purchase it here.
When I try to put in a private support ticket i get the error above. It says I still have over 300 days left on my subscription

7 years 2 months ago
Licenses:

HI, Josh.

Thank you for contacting us.
Do you still have this issue? I can see that your subscription is active - you should be able to send us private support ticket.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 2 months ago
  • Shaker 's Avatar
    Topic Author
  • Shaker
  • Offline
  • Fresh Boarder
  • Posts: 42
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Expired

I still see this issue and I am still not getting support in my private tickets

7 years 2 months ago
Licenses:

Hi, Josh.

Please, send me your jomsocial.com account credentials at michael (at) ijoomla.com or allow me to change them.
I'll check it directly.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 2 months ago
Licenses:
JomSocial Active AdAgency Expired

Hi i post this message because, i'am experiencing the same issue. I've trying to post a message in the support forum, but my message was rejected by the system, for the same reason
Regards

Attachments:
7 years 2 months ago
Licenses:

Hi.

This is just a notice (module with text) - form doesn't check if your license expired or not.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 2 months ago
  • Shaker 's Avatar
    Topic Author
  • Shaker
  • Offline
  • Fresh Boarder
  • Posts: 42
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Expired

If thats the case why have I not received support from my last two service requests?
If you're going to fail to provide service I would like a refund.

7 years 2 months ago
Licenses:

Hi, Shaker.

We received your tickets and they ware responded. This is latest ticket and response: snag.gy/Kf5myC.jpg

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 2 months ago
Licenses:
JomSocial Active

I get the same red box but have time left on my license also. Additionally, where are the private tickets once submitted?

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved