This section lists of FAQs for JomSocial's installation and troubleshooting. Most of these questions and answers are compiled from the JomSocial support forum available at http://www.jomsocial.com/forum/ . If you are not seeing the solutions for your problems please go directly to the support forum.

I did the installation. Where is my JomSocial frontpage?

From Joomla's back end you have to create a new menu item for JomSocial that points to "Home"

How do I upgrade JomSocial to the latest updated version?

1. Download the latest version
2. From Joomla back end, uninstall the old version and reinstall new version.
3. Repeat with module and plugin. From Joomla back end, uninstall the old modules and plugin. Then install the new version.

Note: Simply uploading the file via FTP is not a recommended way to upgrade since the installer typically has a built-in upgrade script.

Installation Errors

Invalid installation procedure.

0 Invalid installation procedure.

Missing installation file.

1a Backend archive is missing

1b Ajax Archive is missing

1c Frontend Archive is missing

1d template archive is missing

Backend installation failed.

2 Backend file extraction failed.

Ajax system installation failed.

3a ajax archive extraction failed.

3b failed to retrieve ajax system record from db.

3c failed to insert ajax system record into the db.

Frontend installation failed.

4 Frontend file extraction failed.

Template installation failed.

5 Template extraction failed.

Database preparation failed.

6a error during databases preparation

Database update failed.

7a You are upgrading from an older version of JomSocial. There is an update in the newer version of JomSocial that requires a maintenance to be carried out.

99 Unexpected error.