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JomSocial 3.2.0.6 Is Ready… And Includes A Troubleshooter

JomSocial 3.2.0.6 is out! It's a special bug-squasher edition. We came down hard on all the little bugs that people mentioned on our forum and made sure that none was left alive. The result is the most stable version of JomSocial yet. Check out the changelog for a list of all the bug fixes and new features.

New Feature: Troubleshooter

This upgrade also includes an important new feature on the JomSocial backend: Troubleshooter.

Troubleshooter lets you and our support team quickly identify the causes of any problems you might be having with your JomSocial installation.

To access the troubleshooter, go to JomSocial's backend, and choose Tools > Troubleshooting on the left navigation bar.

Inside the Troubleshooter, you will find four tabs:

  • System requirements
  • Modified Files
  • jQuery
  • Plugins Installed

System Requirements

If your server or your site don't meet the basic requirements necessary to run JomSocial, then you will have problems. A list of green check marks means you're good to go. See some red x's, and we'll tell you what to do.

Modified Files

JomSocial is open source. You have full access to the source code and you can hack it in any way you want. That's great for flexibility but bad for bug-checking. The Modified Files tab shows our support technicians which files have been modified on either the front or backend. If a hack has caused a problem, we can now find it and fix it, or bring back the original version.

jQuery

A single Joomla! Installation can have multiple jQuery instances. Your template may have one version; JomSocial or another extension may have different version; and even Joomla itself can have something completely different. Sometimes those different versions can conflict. The jQuery tab shows exactly where the jQueries instances are located on your site so that you or our support technicians can find the conflict and fix it faster.

Plugins Installed

The Plugin tab shows a list of all your installed plugins. Plugins provided by JomSocial have a white background. Native Joomla! and all other third-party plugins have a red background making the list very easy to navigate.

Run Into A Problem On JomSocial?

We're so focused now on stability that you shouldn't have any issues with JomSocial. If something does crop up though, first check your system requirements. Make sure that everything is green and fix any red items that you see.

Then work your way through the other tabs. If you submit a support ticket, our technician will access your Troubleshooter to help you solve the problem quickly.

How to upgrade to JomSocial 3.2.0.6 version:

1. Upgrading by installing the package:

  • From JomSocial 3.2 - Uninstall the old version and re-install this new version
  • From JomSocial 3.1 - Uninstall the old version and re-install this new version
  • From JomSocial 3.0 - Perform a tier upgrade
  • From JomSocial 2.8 - Perform a tier upgrade
  • From JomSocial 2.6 - Perform a tier upgrade
  • From JomSocial 1.5 - JomSocial 1.5 is very old, and is only compatible with Joomla 1.5. To upgrade to the latest JomSocial, you’ll need to migrate to at least Joomla 2.5 and perform a tier upgrade.

To perform a tier upgrade: http://documentation.jomsocial.com/wiki/Updating_From_Very_Old_JomSocial_Versions

To upgrade Joomla: http://documentation.jomsocial.com/wiki/Joomla_1.5_Migration_With_JomSocial_2.6

2. Upgrading with a patch:

Find the patch files here: http://www.jomsocial.com/forum/bugfixes-and-upgrade-patches/17778-patch-files-jomsocial-3-2-0-x-to-jomsocial-3-2-0-6

Instructions on how to apply the patch: http://documentation.jomsocial.com/wiki/Updating

Comments? Questions?

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